Tag Archives: health management programs

Population health stratification – thinking beyond the standard clinical risk segments

In my previous blogs I have outlined the need for providers to develop customer relationship management and patient relationship management capabilities which includes understanding the consumer’s perspective on health and the healthcare system. Currently providers are focused on understanding an individual’s clinical risk profile but it is important to integrate an individual’s attitude and activation […]
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Integrated approach to customer relationship management and patient relationship management

As I have discussed in previous blogs, today’s health care trends challenge hospitals and physicians to think differently about how they engage the community and consumers. With new dynamics due to health care and market reforms and the retailization of health care, providers need to strategically and systematically think about how to engage the individual […]
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Intriguing insights help identify next steps in creating a culture of health

Among large employers, 62% say it’s important to establish a culture of health. Yet only 23% say they’ve achieved it. Findings like this from the Fifth Annual Wellness in the Workplace Study reveal that while companies are strongly committed to workplace wellness, most still struggle with achieving a true culture of health. Our study of […]
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