Tag Archives: consumer engagement strategies

New value drivers and model for provider consumer engagement

Value-based health care, health care consumerism and technological advances are redefining the health care value chain. The new value chain places an emphasis on innovative consumer engagement strategies that deliver on new value drivers. From a provider perspective these new value drivers – patient satisfaction, consumer loyalty, share of the wallet, behavioral change, population health […]
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Consumer engagement program paves the way for stronger member satisfaction, lower costs

With the health care system continually evolving, today’s consumers are playing an increasing role in choosing, utilizing and evaluating their health insurance plans. Plans must move beyond focusing on member acquisition and toward building a seamless, comprehensive and personalized experience that spans the organization and meets the current and changing needs of their members. This […]
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