Tag Archives: Care Coordination

Where empathy meets innovation: Pilot program connects families with resources for special needs

I practice human-centered design. To me, that means using empathy to connect with people, understand their problems and help them solve them. I’m especially interested in the ways technology can connect people to the health care they need. One of the ways we’re doing that is with a pilot program called Family Compass. My team […]
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Collaborative Care Coordination is Crucial

We’re always looking for ways to make the health care system work better for everyone, and enabling collaborative care coordination is one way to do that. When the power to coordinate care fits in the palm of your hand, it’s exciting. With the Optum approach to care coordination, users are able to leverage Optum data, […]
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Ease a transition to new tech by communicating with your whole staff

Digital technology is revolutionizing health care — but everybody who adopts it knows that it presents challenges in a clinical setting. There are learning curves with hardware and software, new habits to develop, glitches to deal with, and a whole lot more — while you’re taking care of patients under time constraints. According to Judy […]
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Blinkers on: It’s time to move into the value-based care fast lane

Providers and payers are converging and seeing new opportunities to collaborate to improve care quality and control costs under new value-based care models.  Increasingly, providers are evolving to take more accountability for cost of care and patient outcomes—issues historically laid at payers’ feet. However, providers must continue to operate in a fee-for-service environment while transitioning […]
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Improving health care outcomes through patient engagement

“Anytime you have a patient that’s more engaged and involved in their care, your outcomes are better.” That’s a quote from Judy Herrington, who has 30 years’ experience in the health care field and serves as the vice president of nursing, medicine services at Parkland Hospital in Texas. Her front-line observation echoes the results of […]
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High-tech guided meditation eases burn pain

Parkland Hospital in Dallas County, Texas, is one of America’s “most wired,” as recognized by Hospitals & Health Networks® Magazine. Its careful integration of user-friendly tech extends from handy kiosks in the lobby to patient rooms with an array of digital devices that help both patients and staff. While much of the technology is focused […]
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Discover how patients access care to understand need for new solutions

The need for better care coordination becomes clear when you see the results of surveys showing the number of patients taking multiple medications and visiting multiple doctors. In spring of 2016, the New York Times reported on a national survey, conducted by Harvard researchers, that found 39 percent of people over age 65 use five or more […]
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Analytics provides “one report card” for physicians

In today’s health care, there are a lot of players – and a lot of payers, each with their own standards for evaluating physicians and the care they provide. As Greg Kile, CEO of the analytics firm Populytics, explains in an Optum® video, his company’s top 10 payers have 176 different metrics. Being washed over […]
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Data sharing: Putting an end to communication breakdowns

One of the buzzwords in health care reform is “interoperability.” But what’s behind the buzz? Interoperability is the ability to share data across systems and analyze and use the data. But it’s not just about sharing for sharing’s sake. The goal is to use information to create bigger, more complete data sets that can power […]
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Care transitions can feel like changing the tires while driving

While providers may now see population health programs as key to value-based care success, many are struggling with implementing change in a way that affects outcomes. “It’s like the proverbial changing of the tires while driving down the road at 90 mph,” says Steve Griffiths, senior vice president of Health Care Analytics Consulting at Optum. […]
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