Category Archives: HouseCalls

Spotlight on caring: Lisa T.

Member education is a vital part of each HouseCalls visit. We are deeply committed to enabling members to be more engaged with their health care providers and health care choices. That is why our clinicians are well equipped with educational resources, and encouraged to take the time needed to answer member questions. This is exactly […]
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Spotlight on caring: Richard H.

Often we hear specific feedback from our valued members about our clinicians. These notes of gratitude underscore the impact that each Optum HouseCalls employee has in achieving our mission to help members live healthier lives and make the system work better for them. One important way our clinicians do that every day is by recognizing […]
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Spotlight on caring: Angela H.

As a clinician myself, I have seen the power of the in-home assessment to help members live healthier lives—a key aspect of our mission. The work our Optum HouseCalls clinicians do often results in members reaching out to tell us how a visit made all the difference in their lives. In this example, proactive care […]
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