HouseCalls advanced practice clinicians, like Cassandara in this example, are known for their astute assessment skills. Their systematic approach can uncover serious issues that members may have been ignoring or minimizing. As Cassandara demonstrated so well, it also takes thoughtful determination to identify how to best connect a member to the appropriate care team and […]
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Across the health care system, COVID-19 has demanded fast, thoughtful transformation to deliver care. Recognizing that members still needed support even when in-person visits weren’t possible, Optum® HouseCalls created a highly flexible, responsive solution. Learn how Optum HouseCalls was able to use telehealth to continue “visiting” members and support other front-line teams. Continuing member care […]
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The home environment often helps members open up in ways they may not in a clinician’s office. Perhaps that’s because the advanced practice clinician and the member don’t feel rushed. The advanced practice clinician has the time to encourage one-to-one conversations with members. They take the time to listen to a member’s health concerns and […]
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Whether members live alone or even when they have others in the home with them, they can ignore worsening health conditions. It takes an expert perspective — like that of a HouseCalls advanced practice clinician — to identify symptoms that have become normalized. In this case, HouseCalls advanced practice clinician Carrie’s thoughtful physical assessment helped […]
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HouseCalls enables its advanced practice clinicians to be as flexible as possible to adjust to each member’s needs. Just as importantly, our clinicians are trained to be persistent in reaching out to primary care providers, when warranted, to make sure that members get timely help. This flexibility and persistence can make all the difference as […]
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The home visit is a vital way to connect with members in a way that enables them to more fully communicate their concerns and needs. But first you have to earn their trust — from the call to set up the visit, to the invitation to sit on their couch. Each HouseCalls advanced practice clinician […]
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The connection between our HouseCalls advanced practice clinicians and a member’s care team cannot be overemphasized. As our clinician Christy so aptly demonstrated in this example, we are an extension of that care team to identify and alert members as well as their care providers to clinical issues. In this member’s case, there was no […]
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In addition to rigorous training to prepare our HouseCalls advanced practice clinicians, we also equip them with powerful screening tools. These tools, like the QuantaFlo™ system noted in this example, amplify each clinician’s ability to assess a member’s well-being from the comfort and ease of their home. When the member reported having leg pain, our […]
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It’s humbling to think how a HouseCalls visit can make a big difference in a member’s health. It requires significant training and a practiced eye to evaluate a situation so that you can understand what may be really happening. In this example, our clinician Kelly’s thoughtful, highly responsive action helped mitigate what could have been […]
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Member education is a vital part of each HouseCalls visit. We are deeply committed to enabling members to be more engaged with their health care providers and health care choices. That is why our clinicians are well equipped with educational resources, and encouraged to take the time needed to answer member questions. This is exactly […]
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