In ordinary times, it can be hard for members to get vital services. In extraordinary times such as the pandemic, social unrest and weather disasters, it can be impossible. HouseCalls is designed to support members with not only their physical and mental health, but also address social needs that intensify in uncertain times. This is […]
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Providing member-centered care isn’t unusual for our advanced practice clinicians, it’s the norm. This visit is a good example of how the Optum® HouseCalls model enables our members to get laser-focused support — beyond just medical. The added care and connection of a HouseCalls visit can make all the difference in helping members manage their […]
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Members don’t always report (or even fully recognize) their health issues. As some conditions worsen, members may compensate with lifestyle changes such as resting more. That issue is compounded in rural areas where members have to travel far for care. These members may ignore worsening symptoms or delay preventive exams until a heath issue becomes […]
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HouseCalls advanced practice clinician Karen knows that some members are hesitant to engage in a home visit. People may have misconceptions about the purpose for coming into their home. However, HouseCalls APCs place an initial phone call to members before visits to answer any questions and explain the value of the visits. In this specific […]
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Spotlight on Caring: Carina G. Disease management is an important aspect of the Optum HouseCalls visit. HouseCalls advanced practice clinicians are trained to provide timely coaching, empowering members to take meaningful action that achieves lasting results. Here’s what this focused support meant to one member in particular as she worked with HouseCalls advanced practice clinician […]
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Many Medicare Advantage members take several medications. Even though providers are careful to provide clear instructions, it can be confusing to take each one the right way at the right time. As a HouseCalls advanced practice clinician, Crystal takes time at each home visit to review a member’s medication to ensure the member is following […]
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HouseCalls advanced practice clinicians, like Cassandara in this example, are known for their astute assessment skills. Their systematic approach can uncover serious issues that members may have been ignoring or minimizing. As Cassandara demonstrated so well, it also takes thoughtful determination to identify how to best connect a member to the appropriate care team and […]
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Across the health care system, COVID-19 has demanded fast, thoughtful transformation to deliver care. Recognizing that members still needed support even when in-person visits weren’t possible, Optum® HouseCalls created a highly flexible, responsive solution. Learn how Optum HouseCalls was able to use telehealth to continue “visiting” members and support other front-line teams. Continuing member care […]
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The home environment often helps members open up in ways they may not in a clinician’s office. Perhaps that’s because the advanced practice clinician and the member don’t feel rushed. The advanced practice clinician has the time to encourage one-to-one conversations with members. They take the time to listen to a member’s health concerns and […]
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Whether members live alone or even when they have others in the home with them, they can ignore worsening health conditions. It takes an expert perspective — like that of a HouseCalls advanced practice clinician — to identify symptoms that have become normalized. In this case, HouseCalls advanced practice clinician Carrie’s thoughtful physical assessment helped […]
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