In ordinary times, it can be hard for members to get vital services. In extraordinary times such as the pandemic, social unrest and weather disasters, it can be impossible. HouseCalls is designed to support members with not only their physical and mental health, but also address social needs that intensify in uncertain times. This is […]
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Providing member-centered care isn’t unusual for our advanced practice clinicians, it’s the norm. This visit is a good example of how the Optum® HouseCalls model enables our members to get laser-focused support — beyond just medical. The added care and connection of a HouseCalls visit can make all the difference in helping members manage their […]
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Members don’t always report (or even fully recognize) their health issues. As some conditions worsen, members may compensate with lifestyle changes such as resting more. That issue is compounded in rural areas where members have to travel far for care. These members may ignore worsening symptoms or delay preventive exams until a heath issue becomes […]
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HouseCalls advanced practice clinician Karen knows that some members are hesitant to engage in a home visit. People may have misconceptions about the purpose for coming into their home. However, HouseCalls APCs place an initial phone call to members before visits to answer any questions and explain the value of the visits. In this specific […]
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Spotlight on Caring: Carina G. Disease management is an important aspect of the Optum HouseCalls visit. HouseCalls advanced practice clinicians are trained to provide timely coaching, empowering members to take meaningful action that achieves lasting results. Here’s what this focused support meant to one member in particular as she worked with HouseCalls advanced practice clinician […]
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Many Medicare Advantage members take several medications. Even though providers are careful to provide clear instructions, it can be confusing to take each one the right way at the right time. As a HouseCalls advanced practice clinician, Crystal takes time at each home visit to review a member’s medication to ensure the member is following […]
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Even before the COVID-19 pandemic, the health care market was shifting rapidly. Now health plans are in an even more complex and challenging space, and they must focus on modernizing their networks. One of the key factors to that modernization is being able to dive deep into network analytics. “Those who are in the position […]
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The COVID-19 pandemic has had a significant impact on how Americans seek medical care. It has also impacted the delivery of care and operations of health care providers. During the ongoing pandemic, the Centers for Medicare & Medicaid Services (CMS) released several waivers and flexibilities. This is to support health care providers and health plans […]
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Employers face constant pressure to strike a balance between building human capital and driving financial performance. This health care dilemma pulls organizations in two directions when it comes to reporting. They’re looking for ways to support employee health and wellness while remaining competitive in the market. Add to that the increasing challenges of an evolving […]
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HouseCalls advanced practice clinicians, like Cassandara in this example, are known for their astute assessment skills. Their systematic approach can uncover serious issues that members may have been ignoring or minimizing. As Cassandara demonstrated so well, it also takes thoughtful determination to identify how to best connect a member to the appropriate care team and […]
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