Category Archives: Health Plans

Treating opioid use disorder for what it is: A chronic medical condition

In the United States, opioid use disorder (OUD) is an epidemic. According to the Centers for Disease Control and Prevention, every day 91 Americans lose their lives to opioid overdose.1 Many of us know someone who has a substance use disorder. Yet stigma and lack of understanding thwart efforts to deal with the crisis on […]
Read More »

Achieve breakthrough cost savings: Five first steps

By:  Zahoor Elahi, Senior Vice President, Strategic Product Management, Optum This is the final blog of our eight part series “Bending the Cost Curve with Comprehensive Sourcing.” Once you’ve considered how comprehensive sourcing can maximize cost savings beyond traditional models, what do you do next? It’s time to make a five-point readiness plan based on […]
Read More »

Gaining traction: How to discuss comprehensive sourcing with stakeholders

By:  Brian Murray, Senior Vice President, Optum This is the 7th blog of our eight part series “Bending the Cost Curve with Comprehensive Sourcing.” You may see the benefits of comprehensive sourcing, but what will it take to gain traction for the approach internally? Here is what payers tell us they want, and these insights […]
Read More »

Study: HRAs identify patients sooner for better outcomes

Did you know that 5 percent of your health plan members drive 50 percent of costs? 1  And 86 percent of all health care costs go toward treating people with chronic diseases.2 That’s why it’s more important than ever that health plans are able to identify and support those who would most benefit from a […]
Read More »

Barriers to best-in-class: The case for articulating your full value

By:  Michael Wentzien, Vice President, Optum Advisory Services and Robert Adams, Vice President, Optum Advisory Services This is the 6th blog of our eight part series “Bending the Cost Curve with Comprehensive Sourcing.” Ever feel like the cost calculators many purchasers use aren’t capturing the full value you deliver? That’s the situation many payers face […]
Read More »

Reducing Total Cost of Ownership: Business intelligence is the differentiator

By:  Donna Holmes, Senior Vice President, Optum Advisory Services This is the 5th blog of our eight part series “Bending the Cost Curve with Comprehensive Sourcing.” Reducing total cost of ownership requires a keen understanding of the health plan’s cost structure and the ability to identify the value drivers that can be improved. Are you […]
Read More »

Interaction analytics: Harnessing the power of conversation to improve the consumer experience

Companies like Amazon, Zappos and Netflix continue to raise the bar. Consumer expectations related to service and tailored experiences have risen accordingly. Retail may have set the stage for these new norms, but consumers are increasingly expecting higher levels of service when interacting with all types of organizations — including health plans. To meet these […]
Read More »

Beyond BPO: The next evolution to yield greater cost savings

By:  Liz Farrell, Director, Strategic Product Management, Optum and Belur Manjappa Chittaranjan, Vice President, Strategic Product Management, Optum This is the 4th blog of our eight part series “Bending the Cost Curve with Comprehensive Sourcing.” Business Process Outsourcing (BPO) is a recognized approach to reduce costs. Across industries, organizations have seen the value of having […]
Read More »

Enabling success: The importance of IT infrastructure

By: Zahoor Elahi, Senior Vice President, Strategic Product Management, Optum This is the 3rd blog of our eight part series “Bending the Cost Curve with Comprehensive Sourcing.” What are payer stakeholders focusing on to achieve significant cost savings? The Everest research identified several imperatives, which likely resonate with your executive leadership team: Focus on cost […]
Read More »

Beyond the back office: Why medical cost is so often overlooked

By: Eric Peterson, Vice President of Health Care Operations Marketing, Optum This is the 2nd blog of our eight part series “Bending the Cost Curve with Comprehensive Sourcing.” When you think of effective sourcing, likely the focus is reducing administrative costs. From claims administration to customer service to IT support, specific cost reduction efforts have […]
Read More »