Category Archives: Government

Smashing the Magic 8 Ball: 4 strategic uses for new AI systems

I’ve noticed over the last few years that among health care professionals, there’s a lot of discussion around artificial intelligence (AI): how it works, what it can do for the industry, and how to implement it strategically. It’s that last piece — figuring out the most effective way to start an AI initiative — that […]
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IT procurement cycle stuck on spin? Here are 3 ways to get it sorted.

No matter the size of the state nor the type of system being developed, large government technology projects seem to share the same time frame: long, convoluted and often very different from the end users’ initial goals. To learn why, we studied a number of Medicaid Managed Information System (MMIS) development projects from across the […]
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Special topic: An Optum Forum 2019 preview

More than 1,500 clients, partners, industry analysts and health care leaders will attend Optum Forum 2019 in Las Vegas next week. The annual health care event will feature thought-provoking content delivered by industry-leading speakers, interactive experiences, and extensive opportunities for our guests to connect and share. Moving health FORWARD The Optum Forum theme – FORWARD […]
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For HHS agencies looking to capitalize on the power of analytics: Sometimes, less is more

“Don’t bite off more than you can chew.” “Don’t boil the ocean.” “Less is more.” Pick your cliché about avoiding the risk of trying to do too much and accomplishing little. The fact is, all clichés have some truth to them — and “starting small” can lead to big results. Health and Human Services (HHS) […]
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The bridge that is EVV

Across the challenges and complexities of Medicaid, few phrases roll off the tongue in this community with more negative overtones than “electronic visit verification” (EVV).  To the casual listener, these three words may be jarring to the ear, conjuring up “Big Brother images,” a Governmental oversight “gotcha” mentality based on distrust – all of which […]
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The honor of caregiving

In her book, The Inspired Caregiver, Tia Walker writes, “To care for those who once cared for us is one of the highest honors.” As our population ages, all of us need to think about caregiving. Most of us, in one way or another, have been affected by it. Who among us hasn’t listened to […]
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Einstein, state procurement departments and innovation: An unbeatable combination to improve the well-being of citizens

One of my favorite quotes about the importance of encouraging innovation doesn’t include the word “innovation” at all. It’s Albert Einstein’s cautionary observation: “If you always do what you always did, you will always get what you always got.” He’s right, of course, in so many ways. Whenever we’re trying to achieve breakthroughs, the key […]
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Next AI ‘wave’ will be a sea change for health care

The artificial intelligence (AI) journey from theory to mainstream has evolved in waves. While health care may see AI as an abstract concept, I believe that technology capabilities have already entered their second wave of evolution. The roots of artificial intelligence (AI) technologies go back to 1950, when Alan Turing suggested that machines could be […]
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The people side of “analytics”

For HHS agencies, the focus is on improving lives To slightly misquote Benjamin Disraeli, there are lies, damn lies, and analytics. Okay, let me say it another way.  It’s not that “analytics” are actually lies, but – like “statistics” in Disraeli’s time – they can be misleading and, if not used and interpreted properly, can […]
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After nearly 50 years, it’s time to retire traditional MMIS procurements

There are only 51 of them in the entire country, but their reach affects millions and their impact is profound. Cumulatively through the years, these systems have cost states billions of dollars and consumed thousands of hours of productivity. They’ve caused headaches, heartburn and sleepless nights for agency IT experts, financial executives and policy analysts […]
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