Category Archives: COVID-19

Counselor offers reassurance: “What you’re feeling is normal”

Maybe it’s happened to you since the COVID-19 pandemic began. It’s late at night, your mind is racing, and you just want someone to talk to. In these moments you can pick up the phone and call for help. Some people may have access to an employee assistance program (EAP) line through their employer. For […]
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“Whatever you need, just let me know” — Nurses go the extra mile

Possibly as much as any event in history, COVID-19 is demonstrating the need for nurses. These inspiring men and women are on the front lines of the pandemic, facing the emotional toll of caring for sick patients and in many cases separating themselves from family and friends to reduce the risk of infection. To kick […]
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Mission guides COVID-19 response

Whether sewing masks for frontline workers, volunteering at a food bank or making financial donations, neighbors are supporting each other in ways large and small. Companies too are stepping up — building on their commitments to corporate social responsibility to find ways to provide support. “With COVID-19, many people and communities are struggling in different […]
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Stuck in England, low on meds — one man’s story

We’ve all had vacation hassles but imagine being overseas and low on your medication when COVID-19 hit. That’s what happened to Joe.* In mid-March, he was in England visiting his daughter and son-in-law. The virus was disrupting travel and forcing closures worldwide. And Joe only had four days left of his heart medication. He was […]
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Helping patients keep appointments, keep calm, keep connected

When COVID-19 arrived in the San Francisco Bay Area, people had questions, they needed care, and health systems needed to know what to expect. Leaders at John Muir Health in the East Bay knew they would have to address these challenges as they mobilized to support patients during the pandemic. Predicting the curve One of […]
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A need for more COVID-19 testing sparks innovation

The need to solve for challenges posed by the COVID-19 crisis is sparking creative solutions. And getting those concepts from idea to implementation is happening quickly. One example is work being carried out in Washington state by The Everett Clinic, part of Optum. It is research aimed at safer, more widespread testing for the virus, […]
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Providing food, friendly calls to remind seniors they’re not alone

For Lourdes Trevino, the Elvira Cisneros Senior Community Center in San Antonio is where she exercises, socializes with friends and where she met her husband Jose. It’s also where she receives a free lunch several times a week. “Cisneros was the best thing that happened to our lives,” she says. “We’re blessed.” But now, during […]
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COVID-19 will forever change health care

To respond to COVID-19, a number of industries are making big changes in a hurry, possibly none so much as health care. To help people stay at home, visits with clinicians are going virtual. To ensure there are enough physicians to treat people in need of care, governments are re-examining rules and regulations. These moves […]
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COVID-19 makes telehealth a “necessity overnight”

When COVID-19 hit, it made hospitals and waiting rooms risky places to visit. People scheduled for regular checkups or routine care might be exposed to the virus. While elective procedures could be canceled, people still needed access to their care teams for help with all types of health issues. The answer to this problem? Telehealth. […]
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Easing anxiety over Rx refills, providing comfort during COVID-19

In these strange times of social distancing due to COVID-19, a pharmacist’s call to review prescription medications may be the only human contact a person experiences on a given day. For others, concerns about how to refill a prescription may be weighing heavily on their minds. A sense of readiness and responsibility is driving Dr. […]
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