Category Archives: by Steve Griffiths

Data can turn frustrated consumers into loyal ones

As health care becomes more complex, the consumer experience is getting more fragmented, which makes it all too easy for people to feel overwhelmed and frustrated. This is not good. For one thing the industry is trying to improve health, not make it worse by leaving a trail of exasperated consumers. What’s more, health care […]
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Finding the win-win solutions to health care challenges

There isn’t a single cure to address all of the challenges facing our health system, but there is a common goal. We all want a health system that treats patients compassionately, allocates resources efficiently, and provides quality care to those who need it — all without bankrupting ourselves or future generations. Too often we pursue […]
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Artificial intelligence unlocks buried data

Did you know that more than half of the information contained in electronic medical records is unusable to health care organizations? Mark Morsch, Optum360 Vice President of Technology, says studies show 60 to 80 percent of EMR content is unstructured. That means some data that could potentially be used to create a more complete picture […]
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Learn to speak the same health care language

Take a trip around the world and you’ll hear a lot of different languages, including some you probably won’t understand without a translator. Data is the language of today’s health care system. But a patient’s journey through that system collects data from a variety of sources in many different formats. It’s hard for anyone to […]
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The cure for analysis paralysis

A whole week devoted to health IT and how it’s transforming the world? Now that’s what I’m talking about! Las Vegas is home to this year’s HIMSS conference. (Shout out to our crew in Booth 6425 — stop by for a coffee if you’re in town! Our folks would love to talk shop with you.) […]
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How raw data becomes real health care insight

Technological progress is astounding. Smartphones have made it easy to get the answer to almost any question: What’s the weather today? What was the score of the Super Bowl? Yet in health care, technology sometimes makes things complicated. Ever-evolving collection methods have created mountains’ worth of available data. While such advances have allowed payers, providers […]
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3 reasons to consider managed services in your analytics strategy

Big changes are happening in health care. With providers increasingly being reimbursed under fee-for-value models, data and analytics are playing an ever-increasing role in an organization’s success. It’s become clear that analytics technology investments are key, but they are only an initial step in the transition to value Leaders in many provider organizations are looking […]
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Care transitions can feel like changing the tires while driving

While providers may now see population health programs as key to value-based care success, many are struggling with implementing change in a way that affects outcomes. “It’s like the proverbial changing of the tires while driving down the road at 90 mph,” says Steve Griffiths, senior vice president of Health Care Analytics Consulting at Optum. […]
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Leveraging benchmarks to target best opportunities for improving medical cost management

Health plans and risk-bearing providers are under increasing pressure to explore business models that allow for the reduction of medical loss ratios (MLRs), strengthen clinical performance and enhance relationships with providers. New forces at the local, state and federal levels are requiring plans to rethink their business models and identify new approaches to growth, and […]
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