Category Archives: by Brandon Taylor

Boost Star ratings with a focus on CAHPS®

In a value-based model world, there are fewer points of differentiation for health plans seeking to show increasingly engaged consumers that quality comes first. Plans are beginning to realize that establishing a year-round focus on the annual Consumer Assessment of Healthcare Providers & Systems (CAHPS®) survey is essential to reaching that level of separation. CAHPS […]
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Improving Consumer Assessment of Healthcare Providers and Systems scores

With the continued transition to value-based care, the points of differentiation for health plans are narrowing. However, those plans that prove capable of moving the needle on traditionally difficult measures will have the opportunity to become four- and five-Star plans. One group of those measures — the Consumer Assessment of Healthcare Providers & Systems (CAHPS®) […]
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