Author Archives: Optum

Perspectives from a pandemic: Moving toward a world of health surveillance

A global health crisis serves to remind us of something that’s easy to lose sight of in today’s technology-driven world: While artificial intelligence (AI) can enhance business operations by automating key processes, there remains great potential to deliver intelligent insights that drive improved decision making for businesses — particularly when facing new or unforeseen circumstances. […]
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Uncovering Ways to Help Workers Plan for Retirement

Throughout retirement, the average 65-year old couple will spend about $285,000 in health care and medical expenses. One way to funds those costs is with a health savings account (HSA). However, most people who have an HSA don’t understand how their account works or the retirement benefits it provides. This gap in knowledge provides an […]
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Extraordinary organizations step up to meet new challenges

In ordinary times, we see Optum clients all across the country going to great lengths to serve their communities and their employees. These are not ordinary times. Over the past few months, we have seen them do extraordinary things — pivoting operations to serve new needs — even as they themselves, like all of us, […]
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The doctor is in: Helping patients seeking in-person care feel safe

As states reopen and shelter-in-place orders are eased, more people are beginning to visit family members, shop and dine out. Another important activity taking place again: People are reengaging with the health system for routine care, elective surgery and emergencies. “Almost 80% of patients surveyed told us that if they were experiencing symptoms of a […]
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Mobilizing to support states battling COVID-19 in underserved communities

Anne Thicke is an account manager with the OptumServe Reserve Health Readiness Program. She’s one part of a group of teams that swoops into armories to rapidly assemble health screening stations and ensure Army Reserve and National Guard soldiers are ready for deployment. With “readiness” in the program title, these teams must be prepared. It’s […]
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Creating a vaccine: As fast as safety allows

“Things really are moving fast,” says Bill Dreitlein, senior director of OptumRx Pipeline and Drug Surveillance. “This type of speed is unheard of in vaccine development.” To give you an idea how fast things are moving, consider this: The genetic sequence of the virus was published on January 11. By the end of April, scientists […]
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Optum Workers’ Comp comes through with flying colors for Southwest Airlines

When client Southwest Airlines reached out with an urgent request for nurses and medical supplies to help them avoid a catastrophic shutdown at the start of the COVID-19 crisis, the Optum Workers’ Comp and Auto No-fault (OWCA) ancillary team stepped up to the challenge. Read more to learn about the outstanding efforts put forth by […]
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“I could sense the relief in his voice”: Making sure patients follow doctor’s orders

It’s Debra Coughlin’s job to help patients like Percy* understand and follow their doctors’ advice. Coughlin is an Optum performance and quality specialist who works with Percy’s Medicare Advantage Insurance plan. When the plan realized Percy wasn’t refilling his medications on schedule, Coughlin went into action to figure out what was going on. She called […]
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The race for COVID-19 treatments: Five things to know

Scientists are working around the clock all over the world to figure out ways to fight COVID-19. “There is a truly impressive effort underway by governments, universities, pharmaceutical companies and nonprofits to tackle the COVID-19 challenge. The scale of the effort is gigantic,” says Bill Dreitlein, senior director of OptumRx Pipeline and Drug Surveillance. While […]
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“This is a safety net I have at my disposal that I wasn’t using”

At home due to COVID-19 and a little bored, Brandy Ward decided she wouldn’t screen her calls as she usually does. Her decision led to the important discovery that she was taking the wrong medication. Brandy found out about the issue, thanks to the thorough work of an OptumRx pharmacist. Pharmacists from the OptumRx Medication […]
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