Spotlight on Caring: Carina G.
Disease management is an important aspect of the Optum HouseCalls visit. HouseCalls advanced practice clinicians are trained to provide timely coaching, empowering members to take meaningful action that achieves lasting results. Here’s what this focused support meant to one member in particular as she worked with HouseCalls advanced practice clinician Carina.
Like all HouseCalls advanced practice clinicians, Carina is skilled at inspiring and encouraging members to be healthier. One particular member told Carina that she didn’t feel well and hadn’t for a long time. She knew smoking and eating poorly were a big part of the problem, but she didn’t know how to change her lifestyle.
Carina took a very direct — yet highly empathetic — approach with the member, telling her that if she didn’t stop smoking and start eating healthier, she would likely feel even worse as she got older. To overcome the member’s lack of knowledge, Carina gave her educational handouts that the member could use every day to bolster healthy habits.
This insightful call to action, spoken respectfully and with the kind of familiarity that a HouseCalls visit creates, hit home as a message of hopefulness, inspiring the member to want to make a change. In the member’s words, Carina gave her the “power and tools to bring her life back.” And thanks to Carina’s ability to identify that educational gap and fill it with the right “tools,” the member was able to stop smoking and change her diet.
According to the member, Carina made her feel valued, supported and confident in herself —perhaps for the first time in a long time. She was very grateful for Carina’s ability to identify how to best light the spark that helped the member understand the importance of her health and the consequences of taking it for granted.
This is the kind of positive and caring experience that Optum HouseCalls clinicians deliver every day.
Learn more at Optum.com/HouseCalls
Meet the Author
Jennifer Pryce DNP, CNE, ANP-BC, GNP-BC
Vice President, HouseCalls Clinical Field Operations, Optum
Dr. Jennifer Pryce is a nurse practitioner currently serving as Vice President of clinical field operations for Optum HouseCalls. Her responsibilities include oversight and management of the clinical workforce. Dr. Pryce earned a Bachelor of Science in Nursing and a Masters of Art with dual concentrations of Adult Health Nurse Practitioner and Gerontological Nurse Practitioner from New York University. She completed George Washington University’s Doctor of Nursing Practice (DNP) program in 2014 specializing in nursing education and has since achieved Certified Nurse Educator designation.