Spotlight on caring: Carrie B.

Whether members live alone or even when they have others in the home with them, they can ignore worsening health conditions. It takes an expert perspective — like that of a HouseCalls advanced practice clinician — to identify symptoms that have become normalized. In this case, HouseCalls advanced practice clinician Carrie’s thoughtful physical assessment helped a couple understand and acknowledge the husband’s significant health issue.

Carrie’s story

In a husband and wife appointment, Carrie turned her attention to the husband who was having trouble moving from his recliner. The member reported that he had not been feeling well. During Carrie’s exam of him, she heard abnormal lung sounds. That, together with swelling in his legs, alerted Carrie that the member needed follow-up. Family members, who were also in the house, were surprised that the situation warranted follow-up because the member had been in this condition for some time. But with Carrie’s urging, they agreed that the symptoms were not normal and required prompt medical follow-up.

Carrie called the member’s primary care provider and arranged for an appointment that day. Later, the member’s wife called HouseCalls to thank Carrie for her diligent care. She reported that her husband was admitted to the hospital with heart and kidney issues and was now doing well.

Like her HouseCalls colleagues, Carrie has the deep training and expertise to thoroughly assess members during the physical exam and overall visit. This enables advanced practice clinicians to recognize and alert members as well as their families to health conditions that require timely attention.

As Optum HouseCalls employees, this is the kind of positive and caring experience clinicians like Carrie create for every member at every home visit.

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Jennifer Pryce.head shot (1)


Jennifer Pryce DNP, CNE, ANP-BC, GNP-BC
Vice President, HouseCalls Clinical Field Operations, Optum

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