Spotlight on caring: Ed V.

HouseCalls enables its advanced practice clinicians to be as flexible as possible to adjust to each member’s needs. Just as importantly, our clinicians are trained to be persistent in reaching out to primary care providers, when warranted, to make sure that members get timely help. This flexibility and persistence can make all the difference as they did for the member that HouseCalls advanced practice clinician Ed helped in a recent HouseCalls visit.

Ed’s story

A member had an appointment with Ed on a Friday afternoon. During the pre-visit call, the member said that he needed to cancel because his family was leaving to visit a sick relative. Ed offered to see the member early that morning before any other appointments, so the member agreed to the visit.

During the appointment, it became clear that the member was having heart issues. He had been experiencing chest pain, and Ed noted that the member’s heart rate was significantly lower than it should be. The member’s family was gathered to leave for their trip, so Ed explained his findings and the next steps needed for the member prior to traveling. Ed firstly notified the member’s primary care practice and recommended that the member follow up with his cardiologist. The primary care provider agreed and Ed helped arrange for the member to see the cardiologist that day. The member reported that he later received a pacemaker and defibrillator.

Ed says he takes every opportunity to help members get the care that they need to better manage their health. That commitment to collaborate with the members and their primary care providers — and the ability to be highly flexible based on a member’s needs — helps make a life-saving difference long after the HouseCalls visit.

As Optum HouseCalls employees, this is the kind of positive and caring experience clinicians like Ed create for every member at every home visit.

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Jennifer Pryce.head shot (1)Jennifer Pryce DNP, CNE, ANP-BC, GNP-BC
Vice President, HouseCalls Clinical Field Operations, Optum

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