What can you achieve by improving the employee experience?

Savvy employers know that creating a great employee experience matters — and are constantly looking for ways to improve it.

A new webinar from Optum showcases research that reveals a strong correlation — specifically between eNPS and the availability of well-being programs offered to employees, and high participation rates in those programs.

Watch the webinar here and continue reading for a preview.

First step toward a better employee experience
In order to boost employee experience, you need to first begin with being able to measure it.

eNPS asks, “How likely are you to recommend your employer as a place to work?”

Employees respond with a number between one and 10. To find an eNPS score, you need to subtract the percent of detractors — those that said six or below, from the percent promoters — those that answered with a nine or 10.

How well-being programs affect eNPS
Optum research found companies that offered comprehensive well-being programs1, scored a higher eNPS.

Companies offering seven to eight well-being programs tended to have employees willing to recommend their employer as a place to work.

Research also confirmed that companies that did not offer any well-being programs tended to have more detractors, fewer promoters, and therefore lower eNPS scores.

But it’s not only about making programs available. It’s ultimately about getting employees to use the programs. An employer’s ability to engage employees in programs was also tied to higher eNPS scores.

For example, of the respondents who said they “never” participate in available health and well-being programs, only 29 percent said they would recommend their employer.

Compare that to employees who said they always or frequently participate. Among that group nearly half — 48 percent — said they were likely to recommend their employer.

Watch the webinar to discover more differences between promoters and detractors when it comes to:

  • Experiencing emotional stress from work,
  • Confidence navigating the health care system, and
  • Reporting good relationships with coworkers.

Calculating the effect on your business
To discover the effect that investing in health and well-being programs can have on your firm’s eNPS, try our eNPS Calculator, available here.

It’s an easy, data-backed way to demonstrate the value of employee well-being leveraging a business-minded metric.


About the author:

SethSerxnerSeth Serxner, Chief Health Officer, OptumHealth

Seth Serxner, a national expert on behavior change, program design and measurement, brings the breadth of his experience in academia, industry and consulting to his role as chief health officer at OptumHealth.

His versatile skill set ensures processes and outcomes that improve health for clients in all markets and his deep knowledge of behavior change, population health and measurement allow him to visualize and deliver on program innovation.

He is a published author with over 25 years of experience in health and productivity management and holds a master’s in public health and a doctorate from the University of California, where his research focused on health promotion and disease prevention in social ecology.


1Defined in the research as seven-eight program categories.

Leave a Reply