Special Topic: Optum Forum 2018 Day 1

The wait is over, and Optum Forum is underway at the ARIA Resort in Las Vegas.

Nearly 2,200 people from across the health system have gathered for three days of immersive content to broaden their perspectives, sharpen skills and ignite the change that will propel their organizations forward to create a healthier world. Attendees agreed:

The conference kicked off Tuesday afternoon with a custom TED Salon (@TEDPartners), featuring some of the most innovative minds in health care. Six new TED Talks set the stage for the mind-shift attendees will experience over the next three days, illuminating how attendees can become catalysts in re-envisioning the future of health care. Such forward-thinking topics ranged from leveraging empathy to delivering better care to changing the health care narrative.

Using empathy to heal health care

Adrienne Boissy, Chief Experience Officer at Cleveland Clinic Health System, took the stage to encourage attendees to use empathy to strengthen the delivery of care.

In unpacking the three major pain points in health care — wait times, communication and burnout – Boissy emphasized how leveraging empathy can have the greatest impact. She challenged attendees to stop thinking of empathy as a soft, flowery skill – “a unicorn” – and be bold about making changes.

Re-envisioning how we fund health care delivery

Andrew Bastawrous and his team at PEEK Vision are leading a major effort in Botswana to screen every child by 2021 for treatable eye diseases. He emphasized how this will improve the economy by $1.5 billion over the lifetime of the children. To serve the most vulnerable, Bastawrous reiterated common sense and business sense to push health care leaders to envision a brighter health care future.

Changing the narrative from a hero’s story to a team’s story

“Can we move away from the narrative of the hero physician?” asked Darshak Sanghavi, Chief Medical Officer and Senior Vice President of Translation for OptumLabs. Medicine has had its share of breakthroughs driven by committed individuals, but iterative improvement should also be celebrated. For example, the survival rate of children has increased – not because of one breakthrough but through sustained effort across the health care system.

The presenters’ energy, vision and optimism inspired participants to move health forward – today and into the future.

Follow along for more innovation and inspiration at @Optum or #OptumForum2018. Be sure to subscribe to blog updates here for more daily recaps from Optum Forum.

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