Optum wins “Triple Crown”: Recognized “Leader” in three Everest Group PEAK Matrix™ Reports

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By John Reynolds, Senior VP, Optum

In what we’re calling “The Triple Crown,” Optum has been named Leader in three categories measured by Everest Group’s 2017 PEAK Matrix™ reports:

  • Healthcare Provider Information Technology Services
  • Healthcare Payer Information Technology Services
  • Healthcare Consulting Services

Everest Group’s PEAK Matrix assesses service providers’ capabilities and categorizes them as Leaders, Major Contenders and Aspirants. The Matrix framework provides an objective, data-driven and comparative assessment of service providers based on their absolute market impact and vision and capability.

Here are the highlights of Everest Group’s analysis of Optum strengths in each of the three reports.

Healthcare Provider Information Technology Services

For the second consecutive year, Optum was recognized as a Leader for its healthcare provider IT services experience and capabilities. Everest Group also named Optum as a Star Performer in 2017 due to our strong forward movement in this category. We were the only company among the 21 assessed to receive both distinctions. As partner at Everest Group, Jimit Arora leads the organization’s IT services research practice. Arora says that providers seek to partner with service providers that can deliver on “the triple mandate of cost efficiency, business value and patient experience.” He notes that Optum is well-positioned to respond with “integrated offerings that span across [the] provider value chain and [an] innovative solutioning approach.”

Healthcare Payer Information Technology Services

For this report, Everest Group updated its classification of 20 service providers. Based on their analysis, Optum was again recognized as a Leader. Among the highlighted strengths of Optum: our “valuable UnitedHealth Group pedigree and strong product base,” which provides “a distinct edge in the healthcare domain.” Another notable strength was the traction Optum is making in as-a-service models with leading payer clients. Jimit Arora adds, “Optum is creating a differentiated narrative, built on deep healthcare expertise, as well as an extensive technology portfolio, to partner with payers looking to succeed.”

Healthcare Consulting Services

In analyzing 20 service providers, Everest also recognized Optum as a Leader across the healthcare consulting landscape. The report noted that Optum has “Diverse capabilities spanning the entire consulting value chain and catering to payers, providers and PBMs across the globe.” Arora cites our “deep domain strengths, strong data assets, and differentiated consulting pedigree” as positioning Optum well to help healthcare organizations.

Optum is proud to be a “Triple Crown” winner in the eyes of this prestigious research organization. During this tumultuous time of unprecedented disruption, I think it is important for our customers to know that Optum is firmly committed to connecting the business of health and IT. We’re building strategic partnerships with customers as they modernize technology and operations for competitive advantage. This helps them build consumer loyalty, connect health data and improve health — all while driving down costs. We have made significant investments in our capabilities and expertise across the entire healthcare ecosystem to better serve our customers and society as a whole.

To learn more about Optum and our forward-thinking vision, deep capabilities and broad market impact, read the Everest Group Reports.

About the Author:

John Reynolds, Senior Vice President, Optum

John Reynolds joined Optum after a successful term as president of FIS (Fidelity National Information Services NYSE: FIS) Healthcare and Government Solutions. John has more than 30 years of healthcare, banking, benefit consulting and payment technology experience.

He holds a bachelor’s degree in economics from the University of Minnesota. He also holds a master’s degree in management and administration and a PhD in organization and management. He is on the faculty at St. Catherine University where he teaches health economics and policy within their Graduate School of Business. A frequent speaker at healthcare and financial services conferences, he has published numerous articles and co-authored the book Overdose: Your Health, My Money, cracking the code on the ACA and its ramifications.

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