Digital technology is revolutionizing health care — but everybody who adopts it knows that it presents challenges in a clinical setting. There are learning curves with hardware and software, new habits to develop, glitches to deal with, and a whole lot more — while you’re taking care of patients under time constraints.
According to Judy Herrington, vice president of nursing for medicine services at the very “wired” Parkland Hospital in Texas, that means that when your organization is adopting new technology, there need to be a lot of conversations.
“The number one thing you need to do,” she says, “is talk to your workforce. You need to do some focus groups with all level of staff.” That means going beyond the nurses and doctors to involve physical therapists, respiratory therapists, nurse techs and others, she emphasizes.
Learn from your staff, says Herrington, about what’s working, what needs to change, how technology can help, and how it may be currently hindering, their work.
“Then you mesh them together to come up with what part of the system would have the greatest chance of improving your employee engagement, efficiency and workflow.”
To learn more, listen to the Optum® Provider #5in5 video that features Herrington answering five questions in five minutes about the ways she’s discovered to bridge the gaps between the clinical and the high-tech approaches to health care — so that providing that care becomes easier for everyone.
About the Author:
Leslie Cozatt currently serves as director of Marketing, Optum Provider – Thought Leadership and Content Strategy. She directs the development of content that spotlights the role of data analytics in healthcare – specifically the transition to value-based care, risk management and population health management. She brings to her role more than 20 years of experience developing B2B and B2C integrated marketing campaigns for companies including ThreeWire, Eliance and 3M. Leslie attended the University of Minnesota and graduated from Wellington College with a BS in international business & communication