So who knew we needed a new taxi service? We were all used to calling for a taxi. Getting someone on the line telling us a driver would be dispatched shortly. Then the waiting came. Not sure who would show up or when.
Uber saw an opportunity to use the latest mobile technology to transform the industry. Uber Technologies Inc. is an American worldwide online transportation network company headquartered in San Francisco, California. As of August 2016, the service was available in over 66 countries and 507 cities worldwide. With Uber, you immediately know who is coming to pick up you, what the car looks like and where they are at all times including estimated time of arrival. No more anticipation. The information you need is there on demand.
Now let’s apply the same real-time interaction to nurse scheduling. Yes, nurse scheduling. How many times have you had to find a nurse to fill in for a person who has called in sick? Not sure who is available or when they will be able to arrive or even if they will call you back.
The Rise of “Uberification” in Healthcare
Optum has introduced a new generation of mobile modern scheduling called Optum Real-Time Scheduler. The solution, indirectly inspired by Uber, builds on a vision that software shouldn’t be an obstacle or a challenge. Rather, software should enable and empower people to complete their tasks, wherever and whenever.
Optum Real-Time Scheduler engages clinicians with immediate access to the right people and information to fill shifts on demand at the right cost. No more guesswork. The information is all there in real time. Many hospitals are not even aware that such a solution exists or why they should change. The fact is value-based care and a new generation of nurses is transforming how hospitals schedule clinicians to ensure units are not under or over staffed. Budgets and overtime are in check and nurses and managers are collaborating in real time to meet patient needs.
According to a Towers Watson’s 2014 Global Workforce Study, almost half of nurses feel they have unmanageable levels of stress at work resulting from inadequate staffing, excessive workload or lack of control over working hours. While many hospitals have put in place programs to try to retain nurses, from networking events to paying off student loans, many times nurses eventually leave due to frustration over the hours they work and short staff.
A New Age for Clinician Scheduling
Yes, it is a new age for clinician scheduling and now is the time for clinical and financial leaders to explore modern scheduling solutions to make sure the right people at the right time and at the right costs are fully engaged in the care of their patients.
Click Here to learn more about the Optum Real-Time Scheduler.
About the Author:
Natalie Miller, RN
Clinical Solutions Director, Patient Experience
An ER nurse with 10+ years health care IT experience, Natalie is a Beryl Institute’s Resource Advisory Council member and active participant on Beryl’s Patient Advisory Committee. She is also a Member of Women in Technology (WIT) organization in Georgia.