Parkland Hospital in Dallas County, Texas, is one of America’s “most wired,” as recognized by Hospitals & Health Networks® Magazine. Its careful integration of user-friendly tech extends from handy kiosks in the lobby to patient rooms with an array of digital devices that help both patients and staff.
While much of the technology is focused on the provider-patient interface — an icon system that allows patients to report pain levels as they summon nurses, for example — there are other offerings that are focused solely on the patient — like guided meditations on video, which have been shown to ease pain.
As Parkland Burn Unit Nurse Educator Amy Van Cleave and Judy Herrington, VP of Nursing for Medicine Services at the hospital, point out, the imagery and soothing music in the meditations combine to ease the pain-stress cycle — pain produces the stress response, which sharpens the pain — and thus bring pain levels down.
Then there’s the issue of sleep, where the calming tech can help too.
“Hospitals can be very noisy places, very stressful places,” Van Cleave says, “and using this part of our interactive platform can really help [patients] fall asleep and stay asleep.”
To learn more, listen to the Optum Provider #5in5 video that features Van Cleave and Herrington answering five questions in five minutes about how their integrated tech platform improves the patient experience — and how patient satisfaction connects with reimbursement and marketing too.
About the Author:
Leslie Cozatt currently serves as director of Marketing, Optum Provider – Thought Leadership and Content Strategy. She directs the development of content that spotlights the role of data analytics in healthcare – specifically the transition to value-based care, risk management and population health management. She brings to her role more than 20 years of experience developing B2B and B2C integrated marketing campaigns for companies including ThreeWire, Eliance and 3M. Leslie attended the University of Minnesota and graduated from Wellington College with a BS in international business & communication