Organ transplants are one of the most complex and stressful medical situations a person can go through. Once the decision is made that a transplant is necessary to sustain and improve quality of life, there are numerous challenges ahead of the individual and family — from placement on the donor list to the actual surgery; determination of organ acceptance or rejection; post-surgery recovery, lifestyle changes and long-term health management.
Fortunately, the transplant recipient and family are not alone in their journey. A team comprised of doctors, nurses, social workers and care coordinators are there to help every step of the way. They understand that the transplant journey is unique to the individual.
The weeks and months following transplant are a critical period for the patient. Recovery takes time, and transplant patients often face medication adherence issues, emotional stress and financial burdens as they adjust to life after transplant. This is where care coordination becomes so critical.
Health plans that offer care coordination programs are providing their transplant members with the support they need to manage recovery and tackle the challenges that could impact outcomes. The care coordinator ensures the member follows his or her prescribed post-surgery care plans, including appropriate medication adherence. The coordinator can also help the member address financial questions and facilitate approvals for post-surgery tests or medications.
After his liver transplant, Mark was pleased to have the support of his Optum care coordinator throughout his recovery. He credits her genuine compassion and dedication with helping him to successfully manage his transplant journey.
You can watch Mark’s story here.