Analytics are key to engaging providers in the process of change

Bio-image-100x100As health care groups continue to grow larger, it becomes increasingly difficult for information to flow from the health care providers to the central office and vice versa. I have seen this happen to a number of health care organizations that were rapidly adding new practices and personnel. How does a growing organization keep the data fresh and available to its physicians and other health care staffers?

The answer, of course, is through the use of analytics to facilitate data in and out of the system.

Mercy Health System has such a large number of physicians spread out over seven different community health systems across four states that it is hard to supply their health providers with current information on individual as well as population health. That changed when they implemented analytical analysis using Optum One.

“We’ve organized the analytics we get from Optum One the way we’ve organized Mercy, breaking it down by each individual community,” said Mark Gunter, senior vice president at Mercy Health System based in the Janesville, Wisconsin. “When we would have requests for reports or data it might take us months at times to turn that data around given the size of the organization we have. Now we are providing access to all our primary care providers. What we have seen is more engagement.”

Mercy Health System has 2,100 physicians and manages or owns 34 hospitals in the Midwest.

Using analytics “has allowed us to be very facile” with the data in order to give speedy feedback to physicians, said Gunter.

“With that comes more engagement. We think that is key, to have the engagement of the end users in this,” he said.

Hear more about Mercy Health System’s success and how analytics can help health care organizations improve patient care, upgrade population health, and decrease costs.

About the Author:

Carl Johnson, MD, EdM, MSc. is a pediatrician trained at Boston Children’s Hospital. He completed a Medical Education fellowship at Harvard Medical School and was a faculty health services researcher at The Mount Sinai School of Medicine.

Before joining Optum Analytics he worked as a physician executive at Cerner Corporation. He is a graduate of the Mount Sinai School of Medicine in New York City and has held faculty positions at Harvard Medical School, University of California at San Francisco, The Ohio State University, and The Mount Sinai School of Medicine.

Dr. Johnson believes that healthcare can be transformed with the help of the right data. When he is not helping to transform healthcare, he can be found playing tennis, cooking, perfecting his French, taking photographs, reading historical fiction, listening to music, and watching Ohio State Football.

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