ICD-10 Ready: Don’t overlook the importance of enterprise-wide training

Eighteen months is a lifetime. What do you remember about October 2011? Google reminded me that, among other things, the movie Moneyball was in theaters and, speaking of baseball, the Saint Louis Cardinals won the World Series that month.

So what will happen in the next 18 months? No one can really say. But I can, with some certainty, predict that October 2014 will see two teams batting it out for another World Series Championship and ICD-10 will finally become a reality for every health care institution.

Through our work supporting ICD-10 readiness with hundreds of clients over the past few years, we’ve come to appreciate that this process is a journey. While many of you are well down the ICD-10 path, others are just getting started. Still, considering the interconnectedness of the health system, we’re all in this journey together. Watch this space over the next 18 months for practical steps you can take to make your journey successful, regardless of where you’re at today.Shely O'Laughlin

Training Time

It’s well understood that nearly every touch point, application and process across the health system—from clinical documentation, contracts, business processes, budgets, payment systems, claims processing and care utilization management—along with those who use them, will be affected by ICD-10. As such, it’s critical that everyone—from coders to chief executives—know intimately how the new coding standard, and the specificity it demands, affects their work.

Without adequate preparation, hospitals face lost productivity and an increase in denied claims, which could cause significant disruptions to revenue cycle management and financial performance.

Training and education are critical to comprehensive ICD-10 readiness programs, which also include assessment, coding, clinical documentation, reimbursement, technology and process management.

Now is a great time to plan your ICD-10 training program. Here are a few tips to help you get started:

  • Approach ICD-10 training as you would any program. Develop a project management plan and leverage the expertise of training coordinators
  • Identify a process for creating content specific to each learner/role across your organization and consider a mix of eLearning and instructor-led sessions
  • Determine whether eLearning courses can be integrated with your existing technology and training platforms

Education needs to be concise, relevant and accurate. Take time to review the needs of all individuals across your organization, and devise a strategy for ensuring everyone—from contractors to employees and affiliated physicians—is part of the program.

Remember, ICD-10 is a journey that requires planning and preparation. While you’re remediating the technology and infrastructure, be sure to engage those whose daily work will determine the ultimate success of your efforts.

Shely O’Laughlin

Resources:

14 thoughts on “ICD-10 Ready: Don’t overlook the importance of enterprise-wide training

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