Interactive patient technologies changing provider, patient perspectives

Hospitals and health systems are discovering that improving patient experiences not only makes for happy patients, but also increased profits. A recent Accenture study suggests U.S. hospitals that delivered “superior” customer experience achieve net margins 50 percent higher than those rated “average.” Cutting staff is a more traditional way health systems save money. But the […]
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Taking a three-pronged approach to personalizing the consumer journey

The health care market is in the midst of transformative change. Demographic shifts and regulatory and societal changes are intensifying pressures on consumers and health systems alike. As consumers take on personal responsibility for their care while navigating a complex and dynamic market, businesses are challenged to differentiate themselves by delivering value, innovation and exceptional […]
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3 categories of non-clinical factors lead to readmissions

Failure to follow up with a physician or follow a medication regimen can cause a recently released patient to end up right back in the hospital. But there are other, non-clinical factors that also lead to readmissions. The causes can be grouped into three main categories: Patients’ medical literacy According to the National Network of Libraries […]
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Responding to physician reactions to MACRA

Hospitals need to understand that physicians are facing a significant disruptive force and they will react. That force is the Medicare Access and CHIP Reauthorization Act, or MACRA. What’s important is how hospitals position themselves to respond to physicians’ reactions. Leaders at hospitals and health systems should ask themselves about their ability to partner with […]
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Care transitions can feel like changing the tires while driving

While providers may now see population health programs as key to value-based care success, many are struggling with implementing change in a way that affects outcomes. “It’s like the proverbial changing of the tires while driving down the road at 90 mph,” says Steve Griffiths, senior vice president of Health Care Analytics Consulting at Optum. […]
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MACRA is big for doctors. What about hospitals?

With the Medicare Access and CHIP Reauthorization Act replacing the sustainable growth rate, changes are coming for physicians. But will MACRA impact facility providers? Consultants at Optum say yes. Specifically they say hospitals and health systems should prepare for changes to referral patterns and readmission rates. Jay Hazelrigs, vice president and lead actuary at Optum, […]
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Parkland Health makes IPT a patient experience cornerstone

When Parkland Health & Hospital System rebuilt its Dallas-based facility, it focused on more than bricks and mortar. Interactive technology became the cornerstone of how leaders wanted to improve patient education and engagement. Hospital staff wanted to create environments where patients felt more connected and less isolated from family, friends and the care team. Parkland […]
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Medicare Advantage risk adjustment: How deep is the well?

Health plans realize the value of comprehensive risk and quality programs to meet the needs of providers and members. These programs are also critical to addressing increasing regulations and the focus on quality. For Medicare Advantage in particular, it’s important to address quality as defined by the Star Rating system and the bonuses that are […]
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MACRA: A chance for hospitals, health systems to lead

Initial reactions to the final rule for implementing the Medicare Access and CHIP Reauthorization Act (MACRA) were positive. Now health care leaders are poring through the 2,300+ page rule to find deeper insights for physicians and physician practices. Once the full impact of the rule is understood, physicians may need assistance managing the transition. That […]
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How to help your employees quit smoking for the Great American Smokeout

Ten steps to a smoke-free workplace Will your organization be participating in this year’s American Cancer Society Great American Smokeout® (GASO)? GASO occurs every year on the third Thursday of November — the 17th this year. The goal is to encourage smokers to select a quit date that they can plan and get support for. […]
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