Nurses’ quick actions ease patient concerns

Routine medical care became anything but when the COVID-19 crisis caused closures and cancelations. The changes went into effect so quickly, people were left with questions and concerns. Since then, nurses, clinicians, counselors and other health care workers have been fielding calls from patients and members. They’ve found ways to make life a little better […]
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Using technology to strengthen health care’s front door

A triage reboot: Using technology to strengthen health care’s front door Grouping patients by severity of symptoms — also known as triaging — is not a new concept. Its early uses can be traced back to the late 1700s. Since its beginnings in battlefield medicine, triaging has become a key component of modern-day health care. […]
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Protecting the drug supply

David Calabrese, Senior Vice President and Chief Pharmacy Officer, OptumRx No one should ever have to worry about access to prescription medication, especially not during a global pandemic. That’s what David Calabrese, senior vice president and chief pharmacy officer at OptumRx, and his entire team think. So, they have been working to ensure all members […]
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“These are our friends and neighbors” — States serving the community during COVID-19

Lenny Driscoll, Senior Client Executive, Optum Lenny has worked with leadership from the Medicaid and Health Connector business lines on the Mass Health Exchange since January 2015. COVID-19 triggered a race against time. As the health emergency unfolded, it threatened economic and food security across populations already struggling. Without quick decisive intervention by state governments, […]
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Note to boss: I get more done if I feel supported

When the survey results came back, one statistic stood out. Productivity was down across the board. Blame it on barking dogs, distance learning, crowded houses or plain old cabin fever. For more than 40% of the respondents, working during the COVID-19 pandemic was admittedly less productive. But when researchers studied the numbers more closely, they […]
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Nurses’ resilience: When final goodbyes are part of your job

For nurses and clinicians who care for the oldest among us, final goodbyes are part of the job. It’s never easy. Right now, due to COVID-19, it’s particularly tough, especially when you’re caring for vulnerable seniors in nursing homes. “You can’t imagine what it’s like to do this job until you’ve done it,” says Traci […]
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Surpassing expectations for a distraught caller: “I knew I needed to do more”

Javier Guzman, an on-site employee assistance program (EAP) consultant, remembers how depressed Daniel* was when he came in for his first session. Between caring for his elderly father and managing his own health issues, he felt overwhelmed … and that was before he was laid off due to COVID-19 closures. Guzman worried about his patient. […]
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Team converts a flu early warning system to track COVID-19

Every now and then, a problem surfaces that some person or group is uniquely suited to solve. They are prepared. They have the expertise. They have the equipment. That’s what it was like for the Optum Flu Forecast team when COVID-19 hit. Almost immediately there was demand for a COVID-19 version of the Flu Forecast, […]
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COVID-19: Leveraging technology for physical and mental health needs

As the coronavirus 2019 (COVID-19) pandemic continues to unfold, the way in which health care is delivered continues to change. It’s more important than ever for employees who need health care support to consider a digital approach. The value of telehealth and virtual services While telehealth adoption and use was slower than some expected in […]
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Counselor offers reassurance: “What you’re feeling is normal”

Maybe it’s happened to you since the COVID-19 pandemic began. It’s late at night, your mind is racing, and you just want someone to talk to. In these moments you can pick up the phone and call for help. Some people may have access to an employee assistance program (EAP) line through their employer. For […]
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